Platform Infrastructure Engineer at Cogent Labs

About Cogent

Founded in 2014, Cogent Labs is devoted to providing innovative solutions to real-world problems in order to improve people’s quality of work and life through intelligent automation.

We believe achieving this goal requires a deep understanding of customers' needs and practices in order to build products that can leverage the power of custom AI models through a carefully crafted UI and UX. Our main product is SmartRead, a generic and versatile solution for automating digital and analog document processing for a wide range of businesses.

Headquartered in Tokyo, we are a diverse company with international members from 20 different countries. We are looking for exceptional talent with deep domain expertise that are eager to work with our team on crafting and delivering unique value to our customers.

What we offer

• Competitive Salary - Based on skills and experience.
• Performance bonus eligibility twice a year.
• Stock options.
• Work Hours - Standard work hours 9:00 -18:00 with flexible time system around core hours.
• Telework Policy - up to 3 days per week work from home.
• Paid Holiday - Maximum 20 days per year (additional Congratulatory, Bereavement leaves available).
• Holiday - Sat & Sun, Japanese National Holidays, and Year-end and New Year holidays.

Benefits

• Visa Sponsorship.
• Support for language training.
• Free in-office breakfast, coffee, tea, drinks and snacks.
• Subsidized gym membership.
• Monthly commute expense.
• Japanese Social Security - all applicable (Health Insurance, Pension, employment insurance etc.).
• Maternity leave, childcare leave (including male employees).
• Yearly health checkup.

Job Summary

Cogent Labs is looking for an experienced and dynamic engineer to help build and enhance our Cloud and On-premises platforms which deliver our AI-powered products to customers.

Successful candidates will join a highly skilled team, with the opportunity to design, build, test, and deploy high-quality solutions at any and all levels of the system, as well as contribute to the processes and practices that make for a fun and effective engineering team.

If you’re looking for an opportunity to build cutting edge products that solve real world problems, you’ve found it.

Responsibilities

• Effectively blend software engineering and operational expertise to ensure the reliability, scalability, and performance of our cloud and on-premises product platforms.
• Troubleshoot and resolve complex issues across code, database, and infrastructure, ensuring seamless platform operation and improving product quality.
• Collaborate with machine learning engineers, product managers, and quality assurance to resolve pain-points, automate toil, and improve overall developer experience.
• Balance innovation and stability through thoughtful use of SLOs and error budgets, mitigating risk effectively while embracing and facilitating change.
• Contribute to process improvements and drive strategic initiatives to help all engineers in the company be more effective, knowledgeable, and happier.

Required experience

• 3+ years of experience in roles such as Site Reliability Engineer (SRE), Backend Developer, Platform Engineer, or DevOps Engineer
• Excellent problem-solving and communication skills, with the ability to debug and discuss complex issues
• Application development experience in NodeJS, Golang, or Python
• Experience with, and interest in, at least some of the following:
  • Kubernetes
  • Amazon Web Services (AWS) or Google Cloud Platform (GCP)
  • Terraform or other infrastructure-as-code (IaC)
  • CI/CD with tools like Github Actions and ArgoCD
  • Monitoring and alerting, using prometheus/cortex or similar tools
  • Software and infrastructure security practices
  • Troubleshooting in linux (e.g. disk, networking, logs)

Nice-to-have experience

• Leadership in a team with similar responsibilities to those described above
• Deploying applications to remote on-premises / air-gapped environments
• Working with Enterprise customers or environments
• Working with machine learning teams and technology
• Japanese language proficiency

Team culture

The Cogent Labs engineering department is continuously working towards developing a culture improving and rewarding the following qualities:

• Team effort: A cohesive team can be more effective than an isolated prodigy. Engineers are expected to work well in groups and look for opportunities to empower their colleagues.
• Ownership: Take full responsibility for your own projects and tasks and if needed, cross over boundaries in order to successfully deliver your project.
• Self-improvement: Create an environment where engineers can focus on their engineering tasks and self-improvement without excessive outside disturbances.
• Experimentation: Engineers should have some freedom in experimenting with new ideas and technologies, as this ultimately could translate into building better products or the creation of valuable new IP.
• Quality & Excellence: Maintaining a mindset of developing high quality features and code. We avoid cutting corners as much as possible.
• Customer Service: Being customer focused, not only externally but internally as well. This means developing services that not only improve the experience of our end customers, but also being ‘customer service’ oriented within your team and the company as a whole by helping out others and sharing knowledge.

The ideal candidate:

• can empathize Cogent Labs’ VISION and MISSION
• is a team player who aims for higher goals
• has integrity and humility, and shows respect and gratitude to others
• prefers open and transparent communication
• has a strong growth mindset
• can receive feedback positively and provide constructive feedback to others