Job Description
The Role
The role is focused on pre and post loss support for clients with regards their business interruption risk exposures and policy coverage. This document provides detail as to the scope and responsibilities of the consulting role, both pre and post loss. The role will be home based (Remote working).
Principal Responsibilities – Pre Loss – Risk Consulting
Pre loss work will involve risk consultancy to deliver risk management advisory guidance to clients in respect of their business interruption exposure profiling needs, particularly to establish the extent of the business interruption policy coverage needed with regards to sums insured, indemnity periods and interdependencies.
Principal Duties/Responsibilities For Pre Loss
Modelling PDBI exposures, principally time-based exposure to loss of revenue/profit, time-based exposure to increased costs and indemnity period. This is likely to entail the following
- Establishing and visualising operational recovery strategies
- Modelling and understanding complex financial information
- Working with clients to assist them in exploring recovery options
- Compilation and production of detailed reports
- Presenting the output to clients, often in the boardroom.
- Scoping, proposal production and commercial associated with fee-earning consulting in a large multinational professional services firm.
Principal Responsibilities - Post Loss – Claims Consulting
When a major property damage and business interruption loss occurs, WTW are market leaders in the provision of claims consultancy to support the client through the complexities of policy coverage, technical support and presentation. Whilst a vital and differentiated service for the client, there is also the opportunity to earn significant revenue for GB Retail as many policies specifically include ‘Claims Preparation’ clauses that extend to fund the cost of specialist consulting services that we provide.
As the forensic accountant, you will typically work as part of a team, fronted by a lead Claims Consultant who will have overall responsibility for the delivery of the best outcomes for the client. Whilst handling a typical loss, you will analyse data and trends, working with the client to obtain all of the necessary supporting information required by the insurers representatives and will present the claim in the best possible way to secure a fair claims settlement in accordance with the policy coverage available.
You will establish and manage the claim with clear terms of reference for the delivery of forensic accounting services. You will be advised of major losses from within various industry practices and regional business units, you will work with other members of the Major loss practice, the Loss Management team and client service team to introduce the proposition and secure the appointment from the client to prepare and present their claim to insurers and in doing so, you will manage the communication channels with insurers, Loss Adjusters, insurer appointed forensic accountants and all other key stakeholders.
You will advocate for the client, providing technical advice and guidance, where this is within your area of expertise. However, you will also be responsible for offering and facilitating the introduction of services from the wider WTW business.
Provide technical advice and guidance as required across the business.
Facilitate or deliver technical training courses, client academies, bulletins and any other learning activities as needed by the business and designated by the Head of Claims or Technical Claims Director.
You will build and maintain relationships across the insurance market, specifically with Major Loss practitioners across the Loss Adjusting, insurer, accounting and legal professions who will represent either policyholders or insurers.
The role is largely to support WTW clients in the UK and will be homebased with travel to WTW offices, clients and loss sites throughout the United Kingdom (and occasionally overseas) where required.
The applicant is expected to be an experienced forensic accountant, ideally with business continuity, Business interruption claims and risk management knowledge and experience.
Qualifications
The Requirements:
- ACA / FCA or equivalent qualification is essential.
- ACII and / or a relevant risk degree would be useful but not essential.
- MBCI or equivalent would be useful but not essential
Skills, Knowledge And Experience
- Strong analytical skills and high levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives.
- Previous experience within a consulting environment, ideally within a financial / professional services environment.
- Evidence of project-based consulting services delivery, ideally on your own and as part of a team.
- Strong communication, negotiation and influencing skills.
- Clear focus on understanding and exceeding client expectations.
- Ideally a good understanding of general insurance, services and the insurance broking process.
Essential
- At least five years’ post qualification experience in claims management &/or business continuity
- Experience of working within large, multi-dimensional organisations.
- Proven track record of delivering excellent levels of client service.
- Good understanding of company strategy, operating environment and business objectives.
- Experience in the insurance / professional services industry.
- Consulting experience gained in a client-facing and fee-earning role.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. 
