Location: Oxford, UK / Remote, UK
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About the Role:
We are looking for a user experience researcher who is passionate about applying their research skills to shape user experiences across scholarly publishing. Working alongside researchers, strategists, designers, product and technology teams, you will combine a rigorous understanding of research methods with a collaborative approach to ensure that product strategy and design are based on a solid foundation of research.
How you will make an impact:
- Plan and execute qualitative and quantitative research studies, including user interviews, surveys, usability testing, analytics, and unmoderated studies to gather findings and insights.
- Partner with strategists, designers, product and engineering teams to understand business goals and user needs. Work closely with these cross-functional teams to formulate research plans and translate research findings into actionable recommendations.
- Synthesize research findings, insights, and recommendations that will guide product and design decisions. Share research reports and presentations with stakeholders and the wider organization.
- Contribute to the direction of strategic initiatives based on insights learned from research.
- Continuously monitor user feedback and update appropriate artifacts. (e.g., journey maps, personas)
- Champion the voice of the user throughout the company through cross-functional team collaboration, shared learning, and presentations.
What we look for:
- Proven experience conducting user research and translating findings into actionable recommendations.
- Experience with UX research methods and a strong desire for continued learning & improvement of research skills.
- Detail-oriented and able to condense large amounts of information into clear and organized reports.
- Organized and capable of balancing multiple projects at one time.
- Highly collaborative and comfortable bringing different teams together.
- Excellent command of written and spoken English.
- Experience with scholarly research or in the publishing industry
About Wiley
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV and link to UX research portfolio to be considered. 
