Quantitative UX Researcher

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Quantitative UX Researcher at BECU, you'll be at the forefront of shaping user experiences through insightful data analysis. Your expertise will drive the design and optimization of our products and services, ensuring they meet user needs and preferences. By collaborating closely with cross-functional teams, you'll play a pivotal role in linking quantitative and qualitative insights, helping BECU make data-driven decisions that enhance our members' experiences. Your ability to clearly communicate findings will empower our teams to create innovative solutions that resonate with our users.

WHAT YOU'LL DO:

• Design and Conduct Research Studies: Lead the planning, design, and execution of quantitative research, including surveys, experiments, and data analysis, to inform and elevate UX design and strategy.

• Collaborate Across Teams: Work alongside UX designers, product managers, and other key stakeholders to define research objectives, hypotheses, and key performance indicators, ensuring alignment with our broader goals.

• Optimize UX Practices: Apply your quantitative research expertise to assess and enhance the effectiveness of UX designs and interventions, driving continuous improvement in our user experience.

• Ensure Research Integrity: Uphold the highest standards of research rigor, from study design through data collection, analysis, and reporting, to ensure the reliability and validity of your findings.

• Analyze Data: Utilize statistical methods and tools to uncover patterns, trends, and actionable insights from quantitative data, directly impacting decision-making processes.

• Synthesize Insights: Combine quantitative and qualitative research findings to provide a comprehensive understanding of user behavior, needs, and experiences.

• Communicate Findings: Present your research findings and insights to stakeholders in a clear, compelling, and actionable manner through reports, presentations, and data visualizations.

• Document Best Practices: Establish and maintain documentation of best practices for quantitative research methodologies, ensuring consistency and high standards across the organization.

• Implement Data Collection Methods: Oversee the deployment of data collection methods, including surveys, experiments, and website analytics, to gather the insights needed for UX research.

• Mentor and Guide: Support the growth of junior researchers and other team members by sharing your expertise in quantitative research methods and best practices.

• Leverage Existing Data: Collaborate with analytics and data science teams to integrate existing data sources into the UX research process, enriching your analyses and insights.

• Stay Current: Keep up with industry trends, best practices, and emerging methodologies in quantitative UX research, ensuring your work remains cutting-edge.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Impactful Work: Contribute to meaningful projects that directly enhance the experiences of BECU members.

• Collaborative Environment: Be part of a supportive team where your ideas are valued and collaboration is key.

• Continuous Learning: Access ongoing professional development opportunities to refine your skills and stay ahead in your field.

• Growth Potential: Develop your career within a forward-thinking organization that prioritizes employee growth and innovation.

• Work-Life Balance: Enjoy a healthy work-life balance in an environment that values your well-being.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in a related field such as Psychology, Statistics, Human-Computer Interaction, Human-Centered Design and Engineering, or Social Sciences.

• Minimum of 3 years in UX research with a strong emphasis on quantitative methods.

Desired Qualifications:

• Advanced degree in a relevant field is preferred.

• Expertise in statistical analysis methods and tools such as R, Python, SPSS, or similar.

• Experience in designing and analyzing experiments and A/B tests to measure user behavior and preferences.

• Proficient in survey design, survey platforms (e.g., Qualtrics, SurveyMonkey), survey analysis, and understanding survey response effects.

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

• Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders.

• Experience with qualitative research methods, such as usability testing and interviews, is an asset.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.