What You'll Do
We are seeking a talented UX Writer with 5-8 years of experience to join our dynamic prodcut experience team. In this role, you will craft clear, compelling, and user-focused content that enhances the overall user experience of our digital products. You will work closely with designers, product managers, and engineers to ensure that our content aligns with user needs and business objectives.
- Understand your customers, gathering data and sharing information with your colleagues to improve the product experience
- Partner with design, and support teams to develop a content strategy for your features, including what type of content customers need at each stage of their interaction with our products
- Work with engineering and your learning team colleagues to respond to the delivery of multiple simultaneous software releases
- Collaborate with writers for other product areas to improve efficiency through shared content and create a seamless content experience for customers
- Evangelize company-wide for great customer experiences, and help establish content development.
- Create and contribute to product guides, help articles, and potentially user interface copy
- Create diagrams and visuals to make it easier for customers to understand and navigate our software
Responsibilities
- Content Strategy and Creation:
- Develop and maintain a consistent voice and tone for our digital products, ensuring alignment with Avalara’s brand and user needs.
- Create engaging, user-centered content for various touchpoints, including web interfaces, mobile applications, help documentation, and error messages.
- Collaborate with UX designers and researchers to understand user pain points and craft content that improves usability and accessibility.
- Cross-Functional Collaboration:
- Partner with product managers and engineers to understand product requirements and translate them into user-friendly content.
- Participate in brainstorming sessions and design reviews to provide insights on how content can enhance the overall user experience.
- Conduct user research and usability testing to gather feedback and iterate on content based on user insights.
- Content Management and Optimization:
- Review and edit existing content for clarity, consistency, and effectiveness, ensuring it meets the highest standards of quality.
- Develop content guidelines and best practices to ensure uniformity across all digital platforms.
- Monitor content performance and make data-driven recommendations for improvements.
Job Duties
What You'll Need to be Successful
You have demonstrated an ability to develop technical documentation content and processes. Be prepared to share examples and writing samples that demonstrate your qualifications during the interview process.
- 6+ years of directly relevant technical content experience working for an enterprise software company
- 6+ years of experience writing and/or editing for the web and working with Wiki markup and HTML
- BA/BS degree in Technical Writing, Technical Editing, Journalism, or English, or relevant professional experience
About The Team
At Avalara, our Prodcut Experience (PXG) team is a vibrant and collaborative group dedicated to creating seamless, intuitive experiences for our users. We pride ourselves on our user-centric approach, combining deep empathy with innovative design thinking to tackle complex tax compliance challenges. Our team operates in an Agile environment, working closely with product managers, engineers, and researchers to craft solutions that are not only functional but also delightful to use. We are committed to continuous learning and improvement, regularly leveraging user feedback and data-driven insights to refine our designs. At Avalara, the PXG team plays a crucial role in shaping the future of our products, ensuring they meet the highest standards of usability and accessibility while aligning with our mission to simplify the world of tax for businesses everywhere.
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business
, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
