Match score not available

Technical Support Referent with Polish

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fresh graduate in engineering, Fluent in Polish.

Key responsabilities:

  • Process vehicle technical assistance requests
  • Ensure respect for procedures and deadlines
  • Control and reduce Warranty costs
  • Analyze requests using a knowledge base
  • Transfer unsolved requests to Level 2
Expleo Group logo
Expleo Group Information Technology & Services XLarge https://expleo.com/
10001 Employees
See more Expleo Group offers

Job description

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain.

With 1 9 ,000 employees and a worldwide presence in 30 countries, our global footprint includes excellence centers around the world. We are in Romania since 1994 and currently counting 1 7 00 colleagues.

Responsibilities


  • Processes the vehicle technical assistance requests
  • Ensures the respect for procedures
  • Contributes to control and reduce Warranty costs
  • Processes the assistance request within delays set in the objectives
  • Analyses the requests and searches for a solution in the knowledge base
  • Transfers to Level 2 the assistance requests that cannot be solved at Level 1
  • Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
  • Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy


Qualifications


  • Fresh graduate in engineering
  • Fluent in Polish


Benefits


  • Meal Vouchers
  • Holiday Voucher
  • Private medical insurance
  • Performance bonus
  • Easter and Christmas bonus
  • Employee referral bonus
  • Bookster subscription
  • Work from home options depending on project
  • Various discounts (7Card, Lensa, World Class & more)

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Information Technology & Services
Spoken language(s):
EnglishPolish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Analytical Thinking
  • Problem Solving

Help Desk / Technical Support Related jobs