Offer summary
Qualifications:
University degree or DEC with relevant experience, At least 10 years of customer service experience, At least 7 years managing customer service teams, Strong command of French and English, Experience with ticketing systems like Jira.Key responsabilities:
- Supervise and lead a team of 6 agents
- Manage and develop customer support services
- Ensure SLOs and SLAs are met
- Provide training and coaching for support agents
- Represent customer support in project teams