Match score not available

Live Chat Agent / Email Chat Support

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

ADDMORE Outsourcing Inc. logo
ADDMORE Outsourcing Inc. Startup https://www.addmoreservices.com
11 - 50 Employees
See more ADDMORE Outsourcing Inc. offers

Job description

We are seeking a responsive and customer-focused Live Chat Agent / Email Chat Support specialist to enhance our online support team. This role involves providing real-time assistance through live chat and email, resolving customer inquiries, and ensuring a seamless and positive experience for our users.

Key Responsibilities:

  • Respond to customer inquiries and issues via live chat and email promptly and professionally. Provide clear and accurate information to resolve questions and problems.
  • Diagnose and resolve technical or service-related issues efficiently, escalating complex issues to appropriate departments when necessary.
  • Maintain a high standard of written communication, ensuring that responses are clear, concise, and professional.
  • Accurately record customer interactions and transactions, including details of inquiries, actions taken, and resolutions, in the customer support system.
  • Develop a thorough understanding of our products and services to provide informed support and guidance to customers.
  • Enhance the overall customer experience by providing timely, empathetic, and effective support. Strive to exceed customer expectations and improve satisfaction.
  • Gather and report customer feedback, identifying common issues or areas for improvement. Contribute to ongoing improvements in support processes and customer service quality.
  • Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction. Regularly review performance data to identify areas for improvement.
  • Work closely with other team members and departments to ensure cohesive support and address any recurring issues. Share insights and best practices to enhance team performance.
  • Participate in training sessions and workshops to stay updated on new products, services, and support techniques. Continuously develop skills to improve support effectiveness.
Qualifications:
  • Previous experience in a customer service or support role, preferably with live chat or email support experience.
  • Excellent written communication skills with a strong attention to detail.
  • Strong problem-solving abilities and the ability to handle multiple tasks simultaneously.
  • Proficiency in using customer support software, live chat tools, and email platforms.
  • Positive attitude, empathy, and a commitment to providing outstanding customer service.
  • Flexibility to work various shifts, including evenings and weekends if required.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Empathy
  • Detail Oriented
  • Customer Service
  • Physical Flexibility
  • Multitasking

Related jobs