Offer summary
Qualifications:
Experience with Gainsight or similar platform, Understanding of customer success principles, Ability to manage multiple shifting projects, Demonstrated problem-solving and analytical skills, Experience in cross-functional teams.
Key responsabilities:
- Manage and optimize the Gainsight platform
- Collaborate on Gainsight-driven business rules
- Develop reports tracking customer success metrics
- Implement new solutions and monitor system performance
- Integrate Gainsight with other organizational systems