Field Trainer (Remote)

About the Role

The Field Trainer is responsible for delivering training and learning resources that drive the EWC guest experience and educates associates on how it impacts the key drivers of the business. This position reports to the Senior Director, Learning & Development and Field Training and will play a key role in impacting the brand’s overall guest experience and sales through targeted and comprehensive training and in-center coaching 

A Day in the Life

• Travel throughout the U.S. based on priority and need within each region (75% travel).
• Adhere to developed training content and schedules to ensure consistency of training message.
• Evaluate capabilities of teams using available tools and observations while providing the appropriate level of feedback. 
• Collaborate with center managers and franchisees to support in-center or virtual trainings, quality control and continued education for their teams.
• Help to develop peer trainers to ensure coaching is appropriately reinforced to sustain training effectiveness through actionable follow-up.
• Facilitate trainings that help reinforce learning content by developing participants' competencies and helping associates meet specified performance expectations.
• Appropriately measure impact of training based on agreed guidelines.
• Partner with FBCs to identify opportunities for regional training.
• Assist the network with utilization of all resources and drive participation in network-wide initiatives, events, and programs. 
• Provide feedback within training and L&D teams to keep programs current and effective.
• Maintain knowledge of the business by staying abreast of weekly updates.
• Be flexible and open to new ways of thinking in a dynamic environment.
• Support other training related tasks and projects as required.
• Adheres to EWC’s safety policies and procedures.

What Sets You Apart

• Ability to represent EWC in a professional and consistent manner while upholding the EWC’s core values.
• Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
• Highly developed interpersonal, verbal, and written communication skills, including outstanding facilitation skills.
• Must possess superior organizational skills, attention to detail and time management abilities.
• Ability to display strong knowledge of products, services and promotions offered company wide.
• Must possess a positive, solution-oriented, and customer-focused attitude.
• Ability to lead and manage training sessions.
• Dynamic, people person who is highly interested in educating others to master sales skills. 
• Highly skilled at effective one-on-one and team coaching and influencing.
• Ability to work independently while maintaining consistent communication with corporate team members and work with various teams as needed.
• Agile thinker in different business environments.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to lift, push, pull, or carry up to 25lbs. 
• Ability to travel (75% travel)

Education and Experience

• Esthetician license required
• Prior work experience at European Wax Center 
• 3-5 years customer service training experience
• 3-5 years retail training experience, beauty industry 

*This role is not eligible for visa sponsorship* 

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.