Customer Service Specialist

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in our footprint to support our fast-growing MSS division. This position can be remote, but the individual must reside within MCA's footprint.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. 

WHAT YOU WILL BE DOING: 

• Log all repairs in ERP, determine warranty dates of equipment and stage for internal repair, or ship to third-party repair depot. Ensure the repair gets completed and returned to the customer in a timely manner. File warranty claims for reimbursement if applicable. Price out tickets accordingly and prepare for biller to review.
• Receive and stage products and provide tracking and updates for sales and service teams as well as customers. Ship out products to customers. Collect, assess, and return equipment to the vendor within the allotted timeframe.
• Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest. Ensure inventory assets are always secured and locked.
• Add and remove equipment. Assist in the renewal process.
• Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for biller to review.
• Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments.
• Pull and maintain WIP and other reports such as aging, open purchase orders, etc.
• Review sales and service tickets for accuracy and send invoices via email or mail to customers. (Varies per region)
• Establishing relationships with major customers and vendors outside of their locations.
• Serving as the first point of contact for visitors and customers, depending on the reporting location.

WHAT YOU WILL BRING TO THE TEAM: 

• 1-3 years of experience in customer operations or related fields, such as  
  • Customer service  

• Scheduling/Dispatch  
• AP/AR  
• Purchasing  
• Shipping/Receiving  
• Inventory  
• Sales Support

• Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required.
• Professional communication in both spoken and written form within all levels of the organization, required. 
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail oriented. 
• Discretion, able to handle confidential and proprietary information appropriately. 
• High level of integrity.   
• Background in accounts receivable and purchasing, a plus.
• Experience in an office setting preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: 

The physical environment requires the employee to work inside. 

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.