We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Customer Service Representative is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?Responds promptly and professionally to customer inquiries via phone, email, or chatProvides accurate information about products and services to customersResolves customer issues in a timely and efficient mannerFollows up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRM Adhere to company policies and proceduresMeet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as neededMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assignedWhat are the required qualifications of a Customer Service Representative?Undergraduates are welcome to applyAt least 2 years of previous customer service experience, preferably in a call center environment - e-commerceStrong communication skills, both verbal and writtenKnowledge and experience with a CRM preferredProficient in using computers and various software applicationsE-Commerce experience - ShopifySimilar tools like Recharge or GorgiasMust be able to meet the equipment requirements for work at home setupNice-to-have qualifications:Pet owners that has knowledge in Dog NutritionRequired personal computer/laptop specifications and internet speedProcessor: Intel i5 or equivalent Ryzen 5RAM: 8 GBHDD: 250GB Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine LicenseWindows OS build model 21h2 and upSound card and video card (built-in is okay)Minimum 19" of Monitor, preferably 22'USB HeadsetInternet Speed at least 25MBPS or higher***Mac Os, Macbooks do not qualifyNinja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
