Offer summary
Qualifications:
Fluent in English and Mandarin, High school diploma or equivalent, 1-2 years of customer support experience, Knowledge of online communication tools, Experience with e-commerce/SaaS businesses is a plus.Key responsabilities:
- Maintain positive and professional attitude
- Respond promptly to customer inquiries
- Acknowledge and resolve complaints
- Serve as product expert for customers
- Keep records of interactions and coordinate with colleagues