Account specialist – Commercial sales – (£31,200 - £39,000 per annum +on target commission)
Perm Hybrid/Remote Role
Role is open to UK or US applicants
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage:
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our guaranteed independence means we’re free to:
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Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
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Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
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Think long-term – experimenting, taking risks, and investing in new ideas
About our Team:
Our Commercial Sales team is dynamic and collaborative, focused on driving business growth through advertising, reprints, special sales, and sponsored content, while providing exceptional client service. We thrive on innovation, teamwork, and a passion for excellence. We value diversity, creativity, and a proactive approach to sales and problem-solving, creating a supportive environment where everyone can excel and contribute to our shared success. Our commercial sales team sells and administers products, working closely with different departments to ensure smooth operations and deliver the best solutions to clients.
We frequently collaborate with: Editorial, Production, Rights and Permissions and Finance teams.
Could you be our new Account specialist Are you?
Highly organized, collaborative, customer focused, and capable of prioritizing and managing multiple projects and external and internal stakeholders efficiently? Do you enjoy working within and improving project workflows, planning, tracking and completing projects from start to completion. Are you able to work within tight time pressure and meet deadlines? Have you previously worked in an editorial/content production or sales administration environment?
Are you eager to support and be integral to the success of a dynamic sales team?
Your new role:
As an Account specialist you will support the special sales team and customers during the sales process, ensuring the profitable growth of the Commercial Sales department. Account specialists focus is primarily on aftersales project support and converting leads into sales for special sales opportunities across assigned sales territories and special sales revenue streams.
The Account Specialist works with different teams to compile data accurately, helping sell and support special sales products. You can enhance sales process and productivity by delivering excellent customer service, implementing project plans, and supporting customers, colleagues, and stakeholders. You will actively monitor and track special sales projects from pre-production to completion, ensuring timely and accurate delivery using systems like MS Planner, SAGE Track, and SMART.
You will be responsible for achieving planned target revenue for your assigned territory through active and reactive selling of special sales products. You will resolve customer problems and recommend modifications to products or services. Additionally, you will undertake a range of sales and administrative duties focused on the delivery of special sales products, such as sponsored bulk subscriptions, podcasts, and microsites.
You'll handle special sales projects, working closely with suppliers, generating invoices and orders, and resolving invoicing and credit issues with the CRM manager. You will utilize Microsoft CRM for accurate order entry, invoicing, managing customer records, and providing sales or call reports.
The account specialist covers for special sales account managers and maintains a positive image with clients and suppliers, responding quickly to inquiries within SLAs.
Overview of benefits:
- 25 days holiday excluding bank holidays full-time/pro-rated for part-time roles
- 2 additional ’floating days’ of personal leave, in recognition that each of us has cultural, religious, or family commitments that fall at times when the company is not closed.
- Life assurance
- Income protection
- Access to Sage books and journals
- Tuition scheme and support for pursuing professional qualifications
- Hybrid working arrangements - In office 20% of contracted hours. We work flexibly and most staff can choose to work from home for up to 80% of their contracted hours.
Other benefits, which may change include:
- Sage lunches held weekly in the office
- Variety of snacks and beverages available in the office
- Home working allowance
- Travel insurance
- Healthy lifestyle reimbursement
- Access to the Company doctor
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan)
- Anniversary trip
If you have a disability and need any support during the application process, please contact humanresources@sagepub.co.uk. We will respond to any requests for support in a timely manner. All qualified applicants are encouraged to apply.
A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.
Applications without a cover letter may regrettably not be reviewed.
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Closing Date 3rd October 2024
