Enterprise Customer Success Engineer

About Formant

Founded in 2017, Formant is the leading cloud-based platform for managing fleets of robots. Formant’s platform enables companies to operate, observe, and analyze robots from anywhere, meeting the growing need of robotics companies looking to deploy into new environments and scale their fleets.

We are inspired by the unique opportunities and challenges of connecting robots to each other, people and the cloud. We believe that more effective infrastructure can help unlock the shared potential of humans and robots and accelerate the successful deployment of autonomous systems throughout society.

As a team, we value humility, honesty, and creativity. We have a friendly, remote culture full of people from diverse backgrounds. We love solving problems and take pride in our craft.

The Enterprise Customer Success Engineer serves as a bridge between our sales process, the implementation of our solutions, and ongoing support for our enterprise customers. This role requires an individual who can understand complex customer requirements, provide technical insights, and lead teams effectively to ensure timely delivery and a smooth ongoing experience for our customer.

In this role, you will

• Be a product expert and technical resource for Formant's Customers.
• Communicate effectively with customers: discover needs, prioritize requirements, convey solutions, and build value.
• Contribute directly to the implementation process, write efficient code and support existing projects.
• Work closely with internal teams to meet customer demands, identify solutions, and provide product feedback.
• Design and implement distributed systems to meet the short and long term needs of our customers
  
  

Qualifications

• Proficient in React, Typescript and Python
• >5 years experience in a customer facing engineering role
• Direct experience with Enterprise customers
• Solutions Architecture experience
• Strong problem-solving ability, excellent communication skills, and genuine empathy.
• Collaborative spirit, comfortable in a fast-paced environment, and adaptable to change.
  
  

Why Formant

• You’re able to make an immediate impact in a rapidly growing company
• Competitive compensation, comprehensive benefits, stock options and an unlimited vacation policy
• Ongoing career development, internal advancement opportunities and huge potential for growth
• Work within a team of founders and leaders with an established track record.
• Full time remote forever. Our Slack game is strong and we’re spread across the world.