Offer summary
Qualifications:
6 years of functional experience with Oracle R12 Federal Financial applications, 4 years of functional experience in configuring CLM in a Federal environment, Strong analytical and problem-solving skills, Bachelor’s degree or equivalent experience preferred, Ability to clear a federal background check.
Key responsabilities:
- Support help desk and resolve functional issues
- Document trouble tickets in help desk tool (Remedy)
- Analyze and resolve reported help desk problems
- Provide training sessions for help desk team members
- Document recommendations, requirements, and project issues