Client Delivery Leader - Program Management & Strategic Advisor

Description

Join our team as a Client Delivery Leader and make a difference in a role that challenges and rewards you. You will be central to managing all aspects of service delivery, serving as a trusted advisor to the Account General Manager (AGM). Your mission is to ensure exceptional delivery by integrating our capabilities, exceeding customer expectations, and optimizing profitability.

About Us

We are committed to offering exceptional career growth opportunities within an organization that values contributions, emphasizes work flexibility, and supports continuous learning and development.

Key Responsibilities

• Client Support: Act as the Subject Matter Expert for delivery, developing a comprehensive understanding of customer contracts and their implications.
• Coordination: Collaborate closely with infrastructure, security, IT, and other relevant teams to ensure comprehensive service delivery.
• Collaboration: Partner with implementation, engineering, product management, and other teams to introduce and enhance services.
• Reporting: Implement and manage systematic delivery status reporting for both the customer and internal teams.
• Relationship Building: Foster strong connections with service leaders and build relationships at all levels within the customer organization.
• Governance: Establish a data-driven governance approach with clear escalation processes, including up to the COO if needed.
• People Management: Handle recruitment, coaching, mentoring, and performance management responsibilities.
  
  

What We're Looking For

• Program Management: Proven experience as a Program Director with strong skills in both strategic and tactical aspects of delivery management.
• Financial Acumen: Strategic thinker with excellent financial acumen, adept at balancing client value and cost optimization.
• Matrixed Environments: Skilled collaborator experienced in working within complex, matrixed environments.
• Relationship Management: Strong interpersonal skills with the ability to build relationships with both clients and internal teams.
• Industry Knowledge: In-depth understanding of the Healthcare/Medicaid sector and related solutions.
  
  

Success Factors

You Will Be Evaluated On

• Revenue and growth, account profitability, and ROI.
• Customer satisfaction, retention, and feedback.
• Feedback from matrixed teams, SLA compliance, and operational metrics.
• Professional development and participation in training and improvement initiatives.
  
  

What To Expect

• Autonomy: Shape client and employee experiences with authority and accountability.
• Opportunities: Available positions across the United States, with options for travel as needed.
• Application: We accept applications on an ongoing basis for future openings.
  
  

Compensation

The pay range for this position is \(137,000 - \)195,000 per year. The base pay offered will vary depending on geographic location, internal equity, job-related knowledge, skills, and experience.

Employment Type: Full-Time