Bilingual Licensed Healthcare Insurance Agent - Customer Support & Sales

Description

Are you passionate about helping others and making a positive impact on their lives? In this role, you will play a vital part in ensuring our customers feel supported, informed, and confident in their healthcare choices. Whether you’re answering questions with speed and accuracy, offering compassionate advice on health-related products, or resolving issues with a smile, you’ll be the difference between an ordinary customer experience and an exceptional one.

Responsibilities

• Guide and Support: Help individuals understand their coverage options, selecting the right products, services, and solutions that meet their unique health and financial needs.
• Customer Service & Sales: Provide end-to-end customer service, whether you’re taking inbound calls or reaching out to customers for follow-up.
• Compassionate Responses: Listen actively to customer inquiries, responding with empathy and selecting the best solutions quickly and efficiently.
• Enhance Customer Experience: Identify additional needs and assist customers in upgrading their products or services to better suit their requirements.
  
  

What You Bring

• Licensed Expertise: You hold a current health insurance license in your state of residence.
• Bilingual Skills: Fluency in both English and Spanish.
• Tech-Savvy: You have high-speed internet (minimum 25 Mbps) and are comfortable navigating computer systems.
• Sales Experience: At least six months of experience in sales.
• Integrity: A commitment to following HIPAA guidelines to protect patient privacy.
• Customer-Centric: A strong orientation toward customer service and satisfaction.
• Educational Background: A high school diploma or equivalent.
  
  

What We Offer

• Career Growth: We are committed to supporting your professional development and career aspirations.
• Inclusive Culture: Be part of an inclusive, community-minded organization that encourages giving back.
• Continuous Learning: Join a global team of curious, lifelong learners guided by shared values.
• Supportive Benefits: We cover all license fees and offer a guaranteed hourly wage, plus performance bonus opportunities.
• Base Pay: $19 per hour.
• Seasonal Stipend: From July 15th to December 15th, you’ll receive an additional \(5 per hour, bringing your pay to \)24 per hour.
• Performance Bonus: Earn up to $28 per hour during the season with our monthly pay-for-performance bonus.
• Comprehensive Benefits: Depending on your position, benefits may include PTO, tuition reimbursement, and health and wellness incentives.
  
  

Employment Type: Full-Time