Associate Roving Personal Banker - Consumer & Small Business Banking

Description

Are you seeking to enhance your career in a supportive environment? We believe that a fulfilling career is more than just a job—it's about growth and success. We offer competitive salaries, comprehensive benefits, and programs designed to help you maintain a healthy work-life balance.

In this role, you’ll have the opportunity to thrive both personally and professionally as you provide flexible support across various branch locations and deliver exceptional service to customers in need of banking assistance.

Key Responsibilities

• Travel to multiple branch locations to provide support where needed, such as covering for absences or vacancies.
• Adapt quickly to new environments and manage changing priorities while focusing on meeting customer needs.
• Build strong customer relationships through proactive outreach and offering tailored banking solutions.
• Assist with basic banking needs, including opening new accounts and processing service requests.
• Follow defined policies and procedures for informed decision-making.
• Develop a deep understanding of banking products and services to better assist customers.
• Provide guidance and present appropriate product and service options for effective financial management.
• Refer customers to other team members or partners for additional financial services as necessary.
  
  

Requirements

• Minimum of 6 months experience interacting with customers, or an equivalent combination of work experience, training, or education.
• Strong customer service skills with experience managing complex transactions across multiple systems.
• Proactive engagement with customers and ability to educate them on technology and mobile banking benefits.
• Team-oriented mindset focused on collaboration, building lasting relationships, and meeting customer needs.
• Ability to follow company policies while maintaining integrity and professionalism in customer interactions.
• Focus on fraud prevention, identifying potential risks, and taking necessary actions to safeguard accounts.
  
  

Preferred Qualifications

• Experience with outreach via phone or email, fostering strong relationships with customers and internal partners.
• Proven ability to adhere to regulations and compliance standards.
• Relevant military experience in personnel benefits management, human resources, or leadership reporting.
  
  

Job Expectations

• Must be willing to travel 100% of the time within the assigned district.
• Flexibility to work a schedule that may include most Saturdays.
• Responsibilities include maintaining a cash drawer, handling cash, and balancing service-related tasks as needed.
  
  

Compensation

This role includes eligibility for a 10% pay differential.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates regardless of race, color, gender, sexual orientation, age, disability, or veteran status. Diversity makes us stronger as a team and community.

Applicants With Disabilities

Accommodations are available upon request during the application and interview process.

Employment Type: Full-Time