Corporate Operations Manager & 504 Coordinator

Description

We are seeking a dedicated and detail-oriented individual to serve as our 504 Coordinator and oversee various corporate activities. This role is essential in ensuring equitable service to applicants, residents, staff, and clients, while protecting the organization from discrimination claims. You will report directly to the Vice President of Administration.

Responsibilities

Communication and Coordination

• Effectively communicate verbally and in writing with applicants, residents, staff, agencies, and advocates.
• Maintain positive relations with fair housing agencies and advocates.
• Coordinate prevention efforts to avoid Section 504 and fair housing complaints.
  
  

Review and Approval Processes

• Review and approve or deny housing-related reasonable accommodation/modification and VAWA requests within established timeframes.
• Review and approve or deny housing criminal appeals within established timeframes.
  
  

Policy and Procedure Adherence

• Monitor adherence to non-discrimination, Section 504, and fair housing policies and procedures.
• Promptly report fair housing compliance concerns to the appropriate supervisors.
• Adhere to all federal, state, and local fair housing laws and regulations.
  
  

Documentation and Training

• Appropriately document all interactions related to reasonable accommodation/modification, VAWA requests, and criminal appeals within established timeframes.
• Provide new hire training on reasonable accommodation/modification, VAWA, criminal appeals policies and processes, and Yardi Screening.
  
  

System Management

• Manage Yardi Screening setup and screening policy allocation by property/program type.
• Serve as a resource for staff questions and report issues related to Yardi Screening.
  
  

Customer Service and Administrative Tasks

• Manage position-relevant customer service requests and ensure timely and satisfactory completion.
• Manage SAM entity setup and renewals.
• Responsible for specific transition tasks when onboarding/offboarding properties under management.
• Provide corporate office coverage on assigned days and during absences.
• Perform other related duties as assigned.
  
  

Competencies

• Excellent decision-making and problem-solving skills.
• Ability to work independently and take initiative.
• Strong time management skills with a proven ability to meet deadlines.
• Proficient in using computers for property management software, word processing, spreadsheets, email, and web browsing.
• Excellent written and verbal communication skills to communicate effectively with people from diverse backgrounds.
• Ability to monitor, become familiar with, and implement changes in federal regulations and state landlord-tenant laws.
• Strong interpersonal skills and negotiation tactics.
• Commitment to the mission and values of the organization.
• Flexibility to adapt to changes in work plans.
• Professional personal appearance.
• Ability to comprehend and effectively manage complex regulatory requirements.
• Willingness to travel for training opportunities when necessary.
• Familiarity with laws, regulations, and best practices applicable to Fair Housing and Section 504.
• Proficient with property management, Microsoft Office Suite, and other related software.
  
  

Supervisory Responsibilities

None

Work Environment

Office/building environment with the ability to work remotely on specified days (subject to change). Fully remote candidates outside the Boise area may be considered if they meet the experience and education qualifications.

Travel Required

Limited; required for biennial company conference and may include other periodic training events out of town.

Education And Experience

• Education: High school diploma or equivalent required; training in property management, real estate management, Section 504, fair housing, and/or an associate degree preferred.
• Experience: 1-2 years of property management, hospitality, office management, or administrative experience. Professional training may substitute for experience.
  
  

Other Duties

Please note that this job description is not comprehensive and may change at any time with or without notice.

ADA Requirements

• Physical: Required to perform moderately difficult manipulative tasks such as typing. Ability to walk, stand, and sit for extended periods, occasionally lifting up to 25 lbs.
• Sensory: Frequently required to read documents and understand communications.
• Cognitive: Concentration on intense detail is required. Ability to remember multiple tasks/assignments over several days.
• Environmental Conditions: Exposure to dust and potential loud noises.
• Equipment: Required to use computers and other office equipment.
  
  

Values-Based Behaviors

• Listens attentively and shows compassion for others.
• Works effectively in a team, actively participating and including employees.
• Identifies and takes advantage of development opportunities.
• Encourages collaboration among employees.
• Arrives prepared and on time for commitments.
• Communicates courteously and sets clear expectations for others.
  
  

Affirmative Action / EEO Statement

Our objective is to recruit and promote the most qualified applicants without regard to any protected characteristic.

Salary Description

\(24.00 to \)29.00 DOE

Employment Type: Full-Time