Field Services Manager - Solar Operations & Maintenance

Description

In this role, you will oversee the Operation and Maintenance (O&M) activities to ensure optimal performance of solar systems. Your responsibilities will include maintaining contractual obligations, delivering exceptional customer service, streamlining workflows, and ensuring efficient operation of solar systems.

Key Responsibilities

• Lead teams of solar electricians and repair crews to complete all system warranty repairs and service requests within specified service levels and cost parameters.
• Provide first and second-level troubleshooting for all solar system service requests.
• Manage materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs.
• Serve as the Responsible Managing Employee in designated regions/states.
• Oversee physical project completion, including pulling necessary permits.
• Coordinate field activities to service the systems, either by internal resources or partner technicians.
• Handle all customer warranty and insurance claims.
• Provide product and service training to customers and partners.
• Manage service and work orders.
• Communicate opportunities and recommendations for modifications or improvements to processes to ensure optimal efficiency of company assets.
  
  

Additional Knowledge, Skills, And Abilities

• Strong problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Strong understanding of home construction or residential electric systems.
• Excellent written communication skills to interact with all levels of management.
• Ability to multi-task and pay attention to details.
• Excellent judgment in customer relations and managing company resources.
• Ability to work as a team member and collaborate with other departments.
• Ability to work under pressure with strict time deadlines.
  
  

Working Conditions

• This is a remote position working in the field.
• Approximately 20% estimated travel time; location varies with the job site.
• Driving is required.
  
  

Physical Requirements

• Able to lift and carry up to 50 pounds; assistance may be provided for oversized items.
• Able to sit, stand, walk, and drive for up to 8 hours at a time.
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder.
  
  

Education And Experience

Minimum Requirements

• High School Diploma (or GED).
• Electrical Training.
• Master Electrician License, or equivalent, in the state of residency.
• Ability and willingness to obtain a master electrician license in other states and maintain qualifying agent status for multiple states.
• 10-15+ years of related experience.
• 8-10+ years of managerial experience with multiple reports.
• Current, valid Driver's license with an acceptable Motor Vehicle Report.
• Proficient in speaking, reading, and writing English.
  
  

Preferred Qualifications

• Bachelor's Degree in a related discipline, or an equivalent combination of education and experience.
• Willingness to acquire additional certifications in other states, as needed.
• Proficiency in English and Spanish.
• Working knowledge of Salesforce.com.
• Extensive customer service skills.
  
  

Benefits

We offer competitive benefits and a collaborative, purpose-driven, high-energy culture.

Equal Opportunity Employer

We value a diverse work environment. We are an equal opportunity employer and hire without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.

Employment Type: Full-Time