Technical Author & Documentation Lead

Description

Join us in our mission to set the bar for excellence in technical documentation and practice within the industry. We are significantly expanding our documentation team with several positions available across various products and teams, suitable for candidates from graduate to senior staff levels.

As a Technical Author, you will take charge of the documentation efforts of an engineering team, focusing on specific products. Your aim will be to create user-centric documentation aligned with the Diátaxis documentation framework, impacting user experience and contributing to project success. This role transcends traditional technical writing, as you will actively engage in product strategy and design, combining technical expertise with documentation leadership.

Location

These are fully remote roles, welcoming candidates from around the globe.

Responsibilities

• Create, maintain, and improve software documentation
• Collaborate with engineering team members to enhance documentation contributions
• Influence product development with insights as an expert user
• Engage with user communities to tailor documentation to their needs
• Foster community engagement and contributions to documentation
• Standardize content structure, presentation, style, and language across products
• Work with documentation peers to elevate documentation practices
• Challenge and advance best practices within a disciplinary team
  
  

What We Are Looking For

• A passion for effective written communication
• A technical writer with a programmer’s mindset or a programmer with a knack for documentation
• Experience in community engagement, especially in open-source software
• An understanding of the needs and challenges within open-source communities
• Technical curiosity regarding software technology and its challenges
• Strong documentation skills, insight, and enthusiasm
• Experience in software development, proficiency with Linux, command line operations, and documentation markup languages
• Excellent written and verbal communication skills
• A BSc/BA degree or equivalent
• Willingness to travel twice a year for events
  
  

Nice-to-Have Skills

• Deep technical domain knowledge
• Experience in open-source community leadership and management
• User-experience or visual design knowledge
  
  

What We Offer You

• Competitive compensation based on location, experience, and performance, reviewed annually
• Performance-driven annual bonus or commission
• Personal learning and development budget of USD 2,000 per year
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunities for travel to connect with colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

About Us

We are a pioneering tech firm leading the global shift to open source. Our contributions to significant open-source projects are shaping the future of software. With a high standard for excellence and a remote-first approach, we create a work environment that motivates you to think differently and develop new skills.

Equal Opportunity Employer

We are devoted to creating a workplace free from discrimination. Diversity enhances our work environment and products, and we welcome applications from candidates of all identities.

Employment Type: Full-Time