Offer summary
Qualifications:
4+ years customer facing technical support experience, Ability to troubleshoot complex technical issues, Basic knowledge of Java/JavaScript code, Deep knowledge in Database Administration (SQL, Oracle), Strong commitment to quality and customer service.
Key responsabilities:
- Guide customers during critical technical issues
- Resolve technical cases through various support channels
- Use diagnostic tools to isolate issue causes
- Coordinate with teams for complex case resolutions
- Provide input on process and product improvements