Match score not available

Social Media Customer Relationship Specialist - Local - Remote

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree in English, marketing, business, journalism, communications or similar, 1+ year experience in a customer service-related profession, Computer navigation and typing proficiency, Strong reading comprehension and written communication skills.

Key responsabilities:

Handle customer inquiries on various social media platforms such as Facebook, Twitter, Instagram, Google Play, App Store
Create and manage cases for customers needing complex assistance
Proactively identify sales leads and educate customers on product functionality and services
Document customer interactions accurately
Participate in training to maintain technical knowledge and skills

Conexess Group Information Technology & Services SME https://www.conexess.com/

51 - 200 Employees

See more Conexess Group offers

Job description

Your missions

Social Media Customer Relationship Specialist

General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Major Job Duties and Responsibilities
• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Provide exceptional customer-centric service to all internal and external customers.
• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to efficiently manage concurrent activities.

Required Skills/Experience
• 1 (+) year experience in customer service related profession
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication skills

Required Education/Training/Certifications/Licenses
• Bachelor’s Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)

#LI-ST1
#LI-REMOTE