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Senior Product Designer - EX/CX

Remote:

Full Remote

Contract:

Freelance

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in design, HCI or related, Experience with EX/CX design.

Key responsabilities:

Designing engaging digital products
Providing feedback for innovative solutions
Optimizing product performance
Presenting work to stakeholders
Aligning design with development teams

Blink UX SME https://www.blinkux.com/

51 - 200 Employees

See more Blink UX offers

Job description

Your missions

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: 40 hours/week on-going duration

What you will be doing

Executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs

Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding

Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience

Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data

Presenting work to product stakeholder and leadership teams

Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently

Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users

Your background

Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience

Prior work history designing for employee and customer experiences (EX/CX)

Experience building tools for internal employee teams that serve external customers

You're a self-starter who is comfortable pushing back and are open to feedback

You're a relationship builder with high integrity

Ability to work independently and collaboratively

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.