Offer summary
Qualifications:
Fluency in English; multiple languages a plus., Bachelor's Degree in relevant field or equivalent experience., Minimum 2 years of related industry experience., Strong understanding of technical concepts and programming., Excellent documentation writing skills..
Key responsabilities:
- Provide software support via phone and online inquiries.
- Resolve issues in accordance with Service Level Agreements.
- Document analyses and correspondence throughout the process.
- Develop and enhance reusable solutions for unique issues.
- Collaborate with team members locally and globally.