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Lead Client Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

Experience in leadership positions preferred, Strong customer service background, Highly organized with documentation skills., Ability to work independently, Familiarity with remote work tools.

Key responsabilities:

Motivating and supervising the Client Account team
Developing success plans for team members
Committing to a 40-hour weekly schedule
Participating in Learning and Development Phase
Maintaining performance expectations and working camera-ready

AnywhereWorks Large https://anywhereworks.com/

1001 - 5000 Employees

See more AnywhereWorks offers

Job description

Your missions

Position Only Available to Residents of New Brunswick, Ontario and Alberta.

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.
We are looking for a Lead Client Account Manager to join our team! Please see below for more information:

As a successful Lead Client Account Manager, you’ll be

Helping business owners work Anywhere.
Lowering your carbon footprint by commuting less.
Modeling a better work-life balance.
Enriching your community through paid volunteering time, up to 16 hours annually.
Directing, motivating and supervising a team of Client Account Managers
Developing success plans and offering constructive feedback to help your team achieve their career goals.
Possibly working evening hours and at least one weekend day, pitching in extra or odd hours during busy spikes.
Classified as “nonexempt” and reporting to an assigned Leader.
Satisfactorily completing an 8-week Learning and Development Phase.
Spending 150 minutes per week learning in our online university AdaptiveU.
Consistently maintaining all required performance expectations.
Camera-ready for Teleport meetings whenever you are clocked in and working.
Living Anywhere best practices, like working at a desk/chair in a distraction-free work station with proper lighting.

You are

A people-person with outstanding speaking and listening skills.
Passionate about customer service.
Highly organized and able to accurately document all interactions and activities on a client's account.
Self-directed. You can operate independently, giving assistance to staff and customers (Leadership experience is highly preferred).
Discreet. You can keep all company and customer information confidential.
Reliable. You can regularly commit to working your 40-hour weekly schedule, as it is an essential function of your role.
Able to work at a computer for your entire scheduled shift.