Offer summary
Qualifications:
Minimum of 1 year IT experience, Experience with Zoho tickets and Jira, Understanding of SDLC and coding principles, Familiarity with Windows OS and Office 365, Bachelor's Degree in IT or related field.Key responsabilities:
- Assist customers with platform issues
- Record and manage service desk requests
- Troubleshoot technical problems effectively
- Consult senior IT staff when needed
- Maintain confidentiality and customer relations