Offer summary
Qualifications:
Bachelor's degree in Civil Engineering or Architecture, Excellent verbal and written communication skills, Investigative and curious problem solver, Empathy to understand and guide clients, Previous experience in customer experience operations, preferably in tech or SaaS.
Key responsabilities:
- Ensure the best client experience from onboarding to daily use
- Conduct onboarding and follow-up routines with new clients
- Assist product team in platform improvement by gathering client feedback
- Monitor KPIs to avoid client churn