Digital Communications Manager (Internal)

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

As our Digital Communications Manager (Internal), you’ll be part of an energetic and impactful team with a fun but hardworking culture.

Sitting within the Communications and Engagement Team, this role will be responsible for delivering the digital elements of the Catch22 internal communications strategy. In particular, this role will manage the implementation, embedding, and maintenance of our core digital communication channels, currently the intranet (Interact) and Microsoft Viva Engage.

You will need to have demonstrable experience in digital and intranet communication channels and project management, as well as strong communication and writing skills to effectively manage the platform and content delivery.

Some of the main duties and accountabilities include:

• Manage and generate ideas for the Catch22 internal content calendar to ensure that it accurately reflects Catch22’s internal communications strategy, business priorities, vision, values and culture whilst remaining focused. This will include forward planning, working with other teams and services to communicate their work where appropriate, and earmarking relevant external campaigns on which to hook Catch22 outputs where necessary.
• Create content for Catch22’s internal intranet system (Interact) using a range of formats. This will include written updates, “newsletters”, calendar events, pulse surveys and more – as well as simple, engaging multimedia to sit alongside.
• Drive employee engagement using digital communications channels such as the intranet and Viva Engage.
• Act as a System Super User, answering questions from colleagues about how to use the system effectively, whilst taking time to understand and meet their needs.
• Manage and work with the Interact team to troubleshoot and make improvements to the software package (and resulting user experience) as required.
• Review and analyse system analytics, and create reports for key stakeholders, to understand and boost engagement over time.

For full details, please see the job description.  

The successful candidate will be:

• Able to generate ideas, organise and plan internal communications content effectively, ensuring it is delivered on time and to a high standard.
• Able to quickly embrace Catch22’s tone of voice and style when creating content.
• Able to create graphics and short videos for the intranet, in-line with Catch22 brand guidelines.
• Able to apply creative thinking to our internal communications content and bring new ideas to enhance our activity.
• Able to understand and work with performance data to tweak content ideas to boost engagement over time
• Able to form strong working relationships with Catch22 staff and external partners as appropriate
• Able to manage a busy workload and effectively prioritise a range of requests on a day-to-day basis

Salary: £36,000 per annum
Hours of work: Full time, 37 hours per week
Contract: Permanent

Closing date: 15th September 2024

Location: This role is based out of the Catch22 Head Office in London (27 Pear Tree Street). The successful candidate will need to be in the office at least one day per week - usually Thursdays. The remaining days can be worked flexibly.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.