Offer summary
Qualifications:
Minimum of 3 years in WFM role, Experience managing BPO WFM relationships, Strong background in metric reporting, Experience developing forecasting models, Familiarity with WFM software.Key responsabilities:
- Manage relationships with BPO WFM teams
- Develop and maintain metric reporting for operations
- Create forecasting and scheduling models
- Monitor contact volume fluctuations
- Drive continuous improvement initiatives