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Donor Information Supervisor

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
48 - 48K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Florida (USA), United States

Offer summary

Qualifications:

Associate Degree, 3+ years in medical records or related field, Previous organ, tissue or eye donation experience required, 1+ years of leadership experience, Certified Tissue Banking Specialist (CTBS).

Key responsabilities:

  • Supervises Donor Information Associates daily activities
  • Facilitates staff success through meetings and coaching
  • Implements process improvements for efficiency and quality
  • Oversees donor chart review and departmental workload
  • Ensures compliance with regulations and policies
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RTI Surgical® SME https://www.rtisurgical.com/
501 - 1000 Employees
See more RTI Surgical® offers

Job description

 

On site in Alachua, FL. 

RESPONSIBILITIES

  • Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership
  • Actively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching
  • Drives departmental process improvements to increase efficiency and quality of work
  • Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload
  • Develops, monitors, and provides training to new hires and continued training for the entire department
  • Trouble-shoots problems and resolve issues as they arise with a high level of customerservice
  • Conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors’ requests for additional information
  • Liaises with both internal and external customers to provide requested donor related information and resolves issues
  • Assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures
  • Monitors Medical Directors’ rejection and request patterns and provides feedback to Donor Services
  • Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process
  • Participates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits
  • Supports the company and departmental quality and business objectives and initiatives
  • Coordinates staff scheduling to ensure appropriate coverage for the department
  • Provides information to develop and monitor quality and business metrics as requested

REQUIREMENTS

Education :  Associate Degree

Experience

  • 3+ years of experience in medical records or related field.
  • Previous organ, tissue or eye donation/processor experience required.
  • 1+ years of leadership experience.
  •  1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity.
  •  Additional experience may substitute for education requirement.

Certification

  • Certified Tissue Banking Specialist (CTBS)

Skills

  • Excellent verbal and written communication
  • Microsoft Office Suite
  • Donor Screening
  • Team Development
  • Lean Six Sigma Methodologies

SAFETY

Physical Requirement

  • Move or lift objects up to 25 pounds
  • Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
  • Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)

Working Environment

Onsite: Office environment with assigned workstation


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Team Building
  • Verbal Communication Skills
  • Microsoft Office
  • Training And Development
  • Problem Solving
  • Leadership

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