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Customer Happiness Agent

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Experience in customer contact/ service, Excellent oral and written communication skills, Good German and excellent English (C2) skills, Dutch language skills advantageous, Good geographical knowledge.

Key responsabilities:

  • Address customer concerns and requests empathetically
  • Resolve difficult customer situations effectively
  • Provide authentic travel advice about journaway trips
  • Create tailored offers for customers' travels
  • Utilize diverse products to optimize travel itineraries
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journaway Scaleup https://www.journaway.com/
51 - 200 Employees
See more journaway offers

Job description

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Your missions

Your mission
New challenges: These are no problem for you, as you are a true communication professional and love the various types of contact you have with your customers. 

Empathetically address our customers concerns and requests as their first point of contact and adeptly resolve even difficult situations. 


Provide our customers with authentic advice about journaway's adventure trips as someone who enjoys travelling the world yourself and who would love nothing more than to join them on their trip. 


The ultimate step to the perfect trip: Easily create individually tailored offers and utilize our diverse range of products to find the optimal travel itinerary for your customers. 
Your profile
  • Experience in customer contact (e.g. in hospitality, retail or over-the-phone customer service) 
  • Excellent oral and written communication skills 
  • Good German skills and excellent English skills (C2 level) 
  • Dutch language skills (advantageous but not required) 
  • Solution-oriented mindset 
  • Hands-on mentality 
  • Good geographical knowledge
Why us?
  • Varied field of activity with flat hierarchies and fast decision-making processes 
  • Joint team and sports events, such as the journaway Tennis Camp 
  • Comprehensive onboarding 
  • Motivated team that’s always open to your creative ideas 
  • Flexible working hours/holiday planning 
  • Remote working options (working from home) 
  • Many other attractive benefits (e.g. Hansefit membership and Travel Industry Card) 

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Customer Service
  • Empathy
  • Verbal Communication Skills
  • Solutions Focused

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