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Customer Support Specialist - (100% Remote Mexico)

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Key responsabilities:

  • Handle inquiries from professional traders.
  • Upgrade skill sets and lead by example.
  • Demonstrate ownership of customer service.
  • Contribute to positive support culture.
  • Engage in cross-team interactions.
Bitfinex logo
Bitfinex Financial Services Scaleup https://www.bitfinex.com/
51 - 200 Employees
See more Bitfinex offers

Job description

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision. 

 

Key responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders

  • Continuously upgrade skill sets

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

  • Cross-team interactions

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Customer Service
  • Communication

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