Offer summary
Qualifications:
Over 15 years in Technical Support, Minimum 7 years in leadership roles, Experience managing large Application Support Teams, Outstanding communication and presentation skills, Deep understanding of enterprise software products.
Key responsabilities:
- Provide leadership for Australia and Japan teams
- Drive Key Business Metrics (KBMs) and OKRs
- Manage customer satisfaction and relationships
- Optimize support processes and resources
- Lead, mentor, and develop the support team