Backup Engineer (AU Managed Services, Home-based)

Schedule: Monday – Friday (06:00 AM – 03:00 PM or 07:00 AM – 04:00 PM Manila time) 

What are we looking for? 

Skills Required:  

• At least 5 years’ experience in IT Systems Support. 
• At least 2+ Years administering/supporting enterprise backup software (e.g. Veeam, Shadowprotect, Commvault, Azure Backup etc). 
• At least 2 years’ experience working with servers and other backend infrastructure (e.g. Windows Server, Azure, VMWare, Microsoft 365 etc). 
• Industry experience working within the ITIL framework. 
• Experience configuring disk and tape backup solutions. 

Nice to Have:

• Preferred certification Veeam Certified Engineer or other enterprise backup solution.
• Preferred experience working in a multi tenanted environment utilizing different backup tools/processes.
• Preferred previous role with an IT&T System Integrator, Service Provider, or similar organisation.
• Understanding and experience in Linux/Unix and Powershell.

What will you do?

• Manage the company’s empower cloud backup results on a daily, weekly & monthly basis.
• Triage and resolve backup failures in a timely manner and escalate issues with failure resolutions to the backup lead or the management in a timely manner based on the company’s OLA’s.
• Provide 2nd and 3rd level backup infrastructure support and perform restoration of objects or client environments in a timely manner and in line with company’s processes and procedures.
• Manage the customer’s backup infrastructure – monitoring, reporting and maintaining infrastructure as required.
• Perform maintenance, proactive and auditing tasks where required.
• Work with the backup lead to ensure configurations are implemented to the company’s best practices.
• Work together with the backup lead to perform regular health checks on the backup environment/s and work with the backup lead to provide recommendations to customers based on the company’s best practices.
• Work with the onboarding team to audit, review, perform health checks and recommendations new customers and devices within the backup space.
• Identify and raise any missing information/documentation to the backup lead and working with them to ensure it is clearly documented.
• Adhere to Incident, Problem and Change Management processes as per the company’s/customer standards (ITIL Framework) and being flexible and able to quickly adapt to the needs of the customer or business.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 1998, our client has been helping organizations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.