Seasonal Trade Partner Associate

Job Title: Seasonal Trade Partner Associate

Location: Remote

Reporting To: Senior Trade Partner Associate

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through three recent awards, proving we are leading the way in sustainable jewellery:

●        Ethical Jewellery Business of the Year 2021, Retail Jeweller

●        Queen's Award for Enterprise: Sustainable Development 2022

●        Responsible Luxury Business of the Year 2022, Positive Luxury

●        Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

Reporting to the Senior Trade Partner Associate  you will be responsible for managing the order flow and service requests for our global trade partners. 

You will provide a high level of service to all internal and external customers. You will be proactive in supporting a hardworking, friendly, open, fun and honest atmosphere.

The start date for this role will be mid October 2024.

What you’ll do

Customer Care / Customer Obsession

●        Handle service requests from our B2B partners - investigating and responding to email queries in a timely manner

●        Work with our Customer Care team to support in cases from customers that are directly connected to one of our trade partner accounts.

●        Be empowered to make the correct decisions for our business customers to make sure a strong partner relationship is developed

●        Act as an ambassador for MV being an expert in collections, products and partner policies whilst following our brand tone of voice.
 

Administration

●        Order inputting to ensure orders are delivered accurately and on-time.

●        Maintaining and updating customers’ records in line with data protection policy

●        Support business customer activities that include order upload, order dispatch confirmation and resolution of discrepancies and returns.

●        Proactively feedback issues internally to ensure you uphold company value of customer obsession

Key Responsibilities    

●        Actively seek to exceed expectations for our trade partners

●        Achieve all internal KPIs to ensure a strong relationship is maintained

●        Comply with Data Protection Act and PCI Compliance Regulations at all times

●        Offer flexibility during peak periods

KPI’s

To achieve your set targets in the following areas – Order Upload, Speed of Service, Data Accuracy

What you’ll bring

●        Strong ability to build trusted relationships through a professional but personable approach   

●        Multi-tasker with the ability to prioritise workload

●        Strong knowledge of MS Word, PowerPoint, Excel or equivalents

●        Excellent verbal and written English communication skills

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our London office for training will be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.