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Customer Service Representative (German)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Spain

Offer summary

Qualifications:

Native fluent in German, English B2, 1 year in customer service, technical support, Advanced IT knowledge in audio products, Familiar with Windows and Mac environments, Excellent customer care skills.

Key responsabilities:

Handle incoming user requests via phone/email
Log details onto case management systems
Solve technical and product-specific incidents
Maintain application knowledge for users
Proactively update customers on resolutions

David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/

11 - 50 Employees

See more David Kennedy Recruitment Ltd. offers

Job description

Your missions

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support Representative to join their team in Spain.

Position: Customer Service Representative

Location: remote, Spain (mainland)

Employment type: Full-time

Work model: on-site.

DUTIES AND RESPONSIBILITIES:

Take incoming user requests B2C (via telephone/email)
Log call details onto case management systems and provide response and resolution to the customer
Solve requests/incidents that require a higher level of technical knowledge
Solve requests/incidents related to more specific products/apps related to audio equipment
Maintain knowledge and expertise associated with applications specific to users
Progress / close service requests to a satisfactory conclusion on call management system.
Proactively update customers with status and resolution progress
Monitor / progress all open queries in queue
Escalate potential service issues to appropriate level.

REQUIREMENTS:

Native / fluent in German both verbal and written. Proficiency in English (minimum B2 level)
1 year in a customer service environment, preferably technical support
Excellent customer care skills
Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products.
Windows and Mac environment literate
Excellent customer care knowledge and awareness
Ability to implement and manage changes in processes.

OFFER:

Excellent remuneration package based on experience, skills and performance
Work remotely from anywhere in mainland Spain
Working schedule: Monday to Friday, 09:00 AM - 06 PM (39 working hours a week, 2 days off per week)
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
And many others!