Workflow Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Location: Remote, with National Travel Expectations

Travel: Up to 75%

We are currently recruiting a Workflow Associate to join our rapidly growing Practice Integration team. The successful candidate will be responsible for workflow design and athenaOne configuration for our enterprise clients and new markets. 

Primary Job Duties: 

• Collaborate with the project team to perform current state workflow assessments and develop training plans for large Care Centers based on findings.

• Work with Care Centers to define their own best practices and design workflows that fit
  their needs.

• Communicate and teach Privia's best practices when appropriate.

• Conduct training sessions for key stakeholders and end users

• Assist in efforts to improve or redesign the training program at the national level

• Assist in the development of web-based eLearnings and knowledge library

• Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency. 

• Acts as a SME for Privia Health’s technology platform and workflows and liaison to other Privia stakeholders.

• Bachelor’s degree Preferred or relevant equivalent experience

• 1+ years in an Ambulatory EHR environment preferred

• Knowledge of athenahealth’s suite of tools preferred

• Previous healthcare operations experience; working with physicians and medical group staff preferred

• Tech savvy

• Willing to travel locally and nationally

• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Functions independently and autonomously, but works well within a team environment

• Extremely bright and analytical; turns the unknown into knowledge in short order

• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions

• Ability to think on your feet and troubleshoot technology issues under pressure

• Expresses ideas clearly and effectively, motivates the listener to action

• Responds calmly and maturely in high pressure situations

• Positive attitude toward company, work, clients, management, and team members

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.