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Travel Agent - Manager Quality Control, Ticketing and Operations Support

72% Flex
Full Remote
Senior (5-10 years)
Work from: 
United States

Offer summary


Minimum 5 years of ticketing experience on Travelport Worldspan, Proficiency in MS Office and experience of Sabre and Travelport + would be beneficial.

Key responsabilities:

  • Issue tickets manually, including airline and client specific entries
  • Manage processes for unused tickets, exceptions, waivers, and name changes
  • Conduct research on ticketing and operations related queries
Teplis Travel logo
Teplis Travel Leisure, Travel & Turism SME
51 - 200 Employees
See more Teplis Travel offers

Job description

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Your missions

Teplis Travel has been in business for decades. Join our team and enjoy the best of all worlds at a high touch corporate travel management company with a global footprint.


Issue tickets that cannot be processed by automated ticketing following all industry rules and regulations

Make certain that all airline specific and client specific entries are included

Work with and coach agents regarding records with missing or incorrect entries

Manage the unused ticket process verifying that unused tickets are routed correctly to profiles and distribute the unused ticket reports

Manage the exception process, obtain and track waivers

Manage the name change process for key accounts Conduct research on ticketing and operations questions




At least 5 years ticketing experience on Travelport Worldspan

MS Office proficient

Sabre and Travelport + experience a plus

Prior experience with automated QC programs desired but not required

Prior experience with Unused Ticketing Programs desired but not required


COMPETITIVE SALARY AND BENEFITS including PTO, PAID HOLIDAYS, 401K, 401K Match, Health, Dental, Disability Benefits and Creative Schedules

Required profile


Level of experience: Senior (5-10 years)
Industry :
Leisure, Travel & Turism
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Attention to Detail
  • Problem Solving
  • Interpersonal Skills

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