Customer Service Representative

Job Type: Full-Time

Operating hours are Mountain Standard Time Zones or 11-7 or 12 -8 (EST)/ 10-6(CST) or 11-7(CST)

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

Position Summary

This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome.

The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Lead, Customer Service and/or Director, Revenue Integrity.

Essential Responsibilities

• Serves as first point of contact for incoming billing customer service calls.
• Provides optimum customer service, including quality assurance, for all patient inquiries.
• Answer high-volume incoming communications from customers/patients.
• Returns all phone messages within 24 hours of receipt.
• Must be able to deal diplomatically with complaints and function well under pressure.
• Utilize resources and conduct research to troubleshoot and resolve patient issues.
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Accurately documents patient accounts of all actions taken.
• Set up payment plans and take credit card payments over the phone.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
• Participates in special projects as needed.
• Maintains regular and predictable attendance.
• Adheres to Code of Conduct and Mission & Value Statement.
• In addition to the above job responsibilities, other duties maybe assigned.

Education and/or Experience Requirements

• High School graduate or equivalent.
• Education in medical billing or hold medical billing certification preferred.
• Mod Med/EMA practice management system experience is a plus.

Qualifications

• Ability to communicate in a professional and courteous manner
• Excellent oral and written communication skills, ability to think critically and strategically
• Be able to multitask, prioritize, and manage time efficiently while in a remote working environment.
• Must be an exceptional listener, with the proven ability to problem-solve issues
• Interpersonal skills and strong organizational skills are important
• Ability to maintain a high level of integrity and confidentiality of medical information.
• Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
• Must be able to read, interpret and explain EOBs and patient responsibility in detail.

Benefits of Joining QualDerm Partners

• Competitive Pay
• Medical, dental, and vision
• 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
• Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
• Company paid life insurance and additional coverage available
• Short-term and long-term disability, accident and critical illness, and identity theft protection plans
• Employee Assistance Program (EAP)
• Employee Discounts
• Employee Referral Bonus Program

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.