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Staff Professional Services Consultant (Cloud SME)

EXTRA HOLIDAYS - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Czechia

Offer summary

Qualifications:

7+ years in field services role, Expertise in cloud platforms and technologies.

Key responsabilities:

  • Serve as Cloud SME for customer onboarding
  • Provide troubleshooting, implementation, and advisory services
  • Consult with customers for customized security solutions
SentinelOne logo
SentinelOne Cybersecurity Large https://www.sentinelone.com/
1001 - 5000 Employees
About SentinelOne
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution. Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities. SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks. We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more. At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats. We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively. To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo.
See more SentinelOne offers

Job description

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Your missions

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Professional Services team and highly skilled Cloud Subject Matter Expert (SME) for our SentinelOne Singularity product family. The ideal candidate will possess deep expertise in cloud security and cloud-native technologies across multiple cloud service providers (CSPs) like AWS, Azure, and Google Cloud Platform (GCP). The role of the Cloud SME is to support the Professional Services Team in developing and documenting best practices as well as directly handle complex implementations and consultative engagements to deliver exceptional quality services and mission-critical (cloud) security solutions.

You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

What will you do? 

  • Act as the Subject Matter Expert (SME) for customer onboarding activities as it relate to cloud architectures and SentinelOne Cloud product lines.
  • Assist with troubleshooting and debugging Sentinel deployments involving Kubernetes, Docker, and cloud environments like AWS, Azure, and GCP.
  • Deliver implementation, enablement, and advisory for SentinelOne Cloud products and technologies.
  • Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
  • Work with customers as a trusted advisor, helping guide them on ongoing cloud best practices, platform management, and product usage.
  • Represent and advocate customer needs and issues cross-departmentally.
What skills and knowledge should you bring?
  • Cloud Platforms: Deep understanding of major cloud platforms (AWS, Azure, GCP).
  • Containerization: Extensive experience with containerization technologies (Docker, Kubernetes).
  • Cloud Administration: Proven experience in cloud administration and in-depth knowledge of cloud technologies from major providers.
  • Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash).
  • Networking Concepts: Solid knowledge of networking concepts (TCP/IP) and cloud network designs.
  • Risk Assessment: Ability to conduct thorough risk assessments of identity architectures, identifying potential vulnerabilities and threats.
  • Threat Modeling: Experience with threat modeling specific to identity systems, including understanding common attack vectors and mitigation strategies.
  • Security Best Practices: Knowledge of best practices for securing identity systems, including least privilege, zero trust principles, and continuous monitoring.
  • Possess a customer-centric approach.  Must truly enjoy working with customers, establishing strong and technical relationships, and managing expectations with great results while occasionally handling customer escalations.
  • 7+ years in a field services role (professional services, pre-sales, support, etc.) preferably in a cybersecurity-related domain.
  • Knowledge of threat handling, incident response, and SOC operations.
  • Strong working knowledge of security, data storage, and network concepts (TCP/IP, routing, LAN/WAN, SIEM, firewalls, EPP, IDS/IPS, etc.).
  • Thrives in a multitasking environment and can adjust priorities on the fly.
  • Professional certifications demonstrating expertise in Cloud Platforms and Cloud-Native Technologies.
What will set you apart from other candidates?
  • Experience in scripting with APIs, creating automation, etc.
  • Training and enablement services delivery experience.
Why Us? 
  • Generous RSUs (Restricted Stock Units) and ESPP (Employee Stock Purchase Programme) available
  • Annual bonus based on your performance, paid out in 2 instalments
  • Flexible time off on top of the standard 5 weeks of vacation
  • Flexible paid sick days and fully paid short term sick and short term nursing leave
  • Global gender-neutral parental leave (16 weeks, beyond the leave provided by the local laws) and grandparent leave
  • Volunteering paid day off and additional paid company-wide days off (e.g. 4 days in 2022)
  • Premium life insurance, private medical care and pension insurance contribution
  • Monthly Meal & Wellbeing Allowance
  • Global Employee Assistance Program, including confidential counselling related to both personal and work life matters
  • High-end MacBook, or Windows laptop, home-office-setup gear and a work-from-home allowance
  • Full access to the Udemy Business platform for hard and soft skills training, as well as support for continued learning
  • Refreshments and snacks at the offices
  • Optional company events for those who like to meet outside of work (sports days, BBQs, charity events, etc.)
  • Above-standard referral bonus

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Cybersecurity
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • verbal-communication-skills
  • training-and-development
  • Problem Solving
  • technical-acumen
  • Multitasking
Are you interested?

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