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Customer Service Agent

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma or equivalent, 6+ months of experience with web tools, 1+ years in customer service or veterinary care, Excellent communication skills, Ability to work Monday - Friday, 7am - 3pm MT.

Key responsabilities:

Assist customers via phone, email, and chat
Manage inbound and outbound calls
Identify proactive solutions for customer inquiries
Resolve issues from start to finish
Provide technical support for the website

Koala Health Veterinary SME https://koala.health/

11 - 50 Employees

See more Koala Health offers

Job description

Your missions

Koala Health is growing and looking for some new team members! Koala is a veterinary pharmacy on a mission to delight pet owners by making healthcare simple. We make it easy to shop for your pet’s medications and health related products by dispensing and shipping those products in our custom pouch packaging. It is our mission to create a delightful experience for both pets and their owners.

In this role you will manage customer queries and interactions. You will also be asked to process and modify orders and escalate customer feedback across a number of communication channels. To do well in this role you need the ability to create a delightful experience for customers and remain cordial when customers are frustrated. Your expertise and experience will assist in shaping the best practices that drive world class customer experience.

CORE RESPONSIBILITIES:

Assist customers over the phone, email, and chat with product and service questions.

Manage both inbound and outbound calls

Proactively identify solutions to questions you anticipate our pet owners have in each interaction

Take a hands-on approach to resolving every issue, owning it from start to finish

Provide a best-in-class service experience for our customers while working in a fast-paced environment

Provide our customers with technical support when navigating our website

Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

BASIC QUALIFICATIONS:

High school diploma or equivalent

6+ months of professional experience working with computer and web based tools

1+ years of customer service experience or Veterinary care experience

Ability to work 7am - 3pm MT, Monday - Friday

Excellent communication skills (spoken and written)

VIRTUAL REQUIREMENTS:

Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed

Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours

PREFERRED QUALIFICATIONS

2+ year of relevant phone or email customer service experience

Experience working virtually

Experience working in Veterinary/Pet care

Demonstrated ability to work as a team member

Animal lover - Not required, but definitely a plus

Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.