Quality Assurance Intern/Winter Student

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Term Length: 4 Months

Term Start: January 8, 2025

Term End: April 18, 2025 

As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office.

Quality Assurance - Intern

Reporting directly to Director, Quality Assurance, the incumbent will be responsible for supporting the implementation and maintenance of the Quality System in compliance with Health Canada requirements applicable to wholesaling and distribution of drugs, medical devices and natural health products. This includes reviewing documents and providing support in the execution of supplier quality management, change control, non-conformances, CAPAs, validation, etc.  

Duties and Responsibilities:

Working closely within Operations, Pharmacy Procurement, Category and external suppliers, the Quality Assurance Intern will deliver the maintenance of quality systems and standards.

• Change Control – Article Create/Listing/Delisting Change Control
  • Review and determine National and Provincial Drug Schedules
  • Verify and update product set-up in SAP against Health Canada databases, National Drug Schedules, and Provincial Drug Schedules
  • Update the master list of drug schedules

• Document/Record Management:
  • Maintain organization of all quality documents
  • Update quality systems log sheets/tracker

• Supplier Quality
  • Create a list of vendor quality contacts
  • Create a list of vendors and products with allowable temperature excursion and allowance to use MKT

• Validation
  • Compile all temperature data collected from national transport lane mapping studies
  • Assist in the execution of the transport lane mapping and cold chain pack-out qualification studies

Skills and Experience:

This position requires a strong level of initiative and judgment in order to organize and prioritize tasks, workload and projects. A strong ability to influence while maintaining courtesy, tact and diplomacy is required in dealing with colleagues in every day working relationships.

• In-process University degree in Bachelor of Science
• Desire to learn and apply Health Canada regulations and guidance documents applicable to drugs, natural health products and medical devices  

Additional Skills and Experience:

• Requires an ability to apply concepts and theories to improve functions or units.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.
• Adaptable to set and prioritize work with varying exceptions.  Able to work with diverse personalities and styles.
• Computer skills to produce effective reports, documents, spreadsheets and presentations.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
• Proficiency in all Microsoft Office applications (especially Excel, Word and PowerPoint)

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.