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Users Operations Senior Officer

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Hong Kong

Offer summary

Qualifications:

Full-time bachelor's degree or above, 1-3 years experience in User Operations, Preferred experience in building operation systems, Knowledge of blockchain industry and consumer segmentation, Ability to handle pressure and high-intensity work.

Key responsabilities:

Drive growth of global Key Accounts and client operating system
Conduct user surveys and analyze data for market insights
Formulate growth strategy to increase market share for KA clientele
Develop KA user growth tools with innovative marketing strategies
Enhance user engagement through targeted localization and segmentation

KuCoin Exchange Fintech: Finance + Technology Scaleup https://www.kucoin.com/

501 - 1000 Employees

See more KuCoin Exchange offers

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business

User Operations Manager (Institutional & KA Clients)

I. Job Description
1.   Responsible for the growth of global Key Accounts and building the client operating system at the KA department. Responsible for the Operations Strategy on KA; observe consumer demands and explore scenarios for reaching clients and lead conversion
2.   Create Client Persona through user surveys, industry standard practice, data analysis. Spot localized consumer demands globally, build and monitor channel/product Sales Funnel Metrics so as to analyze user behavior and solve customer conversion pain points.
3.   Achieve increased the market share by formulating the growth strategy of KA clientele after analyzing the transaction structure of the platform, by interacting with the platform PI (Professional Investors) & Consumer operations and by diversifying transactions modes on the platform.
4.   Focusing on the user's mind, we will create KA user growth tools and attain the second growth curve of the B-end business with the differentiated services and scenario marketing innovation.
5.   Upgrade the traffic source of internal and external institutions and localization user growth system. Improve the quality of user activity and retention by targeted localization and customer segmentation while focusing on user’s whole lifecycle.

II. Job Requirements
1.   Full-time bachelor degree or above
2.   1-3 years experience in User Operations.
3.   Experience in building an operation system from square one is preferred. And experience in Internet Finance, blockchain ant other high ARPU industries' operations preferred.
4.   Have a keen insight into the blockchain industry. Familiar with the Consumer Segmentation and Client Persona in the industry. Relevant industry experience is preferred.
5.   Able to handle pressure and high-intensity work. Retain curiosity to the industry and maintain entrepreneurship