Product Manager (Platform team)

Welcome to Welltech – a global IT powerhouse specializing in cutting-edge Health & Fitness mobile applications. With an impressive 200M+ installs and a suite of 6 revolutionary apps, we are positively transforming the lives of millions, nurturing healthier lifestyles and overall well-being.

With a solid six-year presence in the international market, Welltech boasts a dynamic team of over 600 passionate professionals across the globe. From intuitive nutrition trackers to innovative fitness solutions, we empower individuals to embark on a transformative journey toward optimal health and happiness.

We are looking for a highly motivated Product Manager to lead two core areas: first, driving the development of automated customer service solutions to boost team productivity without sacrificing customer satisfaction. Second, you will ensure a seamless cross-platform experience for our web-based products, while identifying growth opportunities. Your role will actively shape strategies for both automation and web products, aligning them with broader business objectives. Through your work, you will directly enhance user satisfaction by delivering valuable, efficient solutions that meet customer needs quickly and effectively.

Primary Responsibilities:

• Automated Service Optimization & Data-Driven Prioritization: Drive the automation of customer support processes, utilizing data insights to boost agent efficiency and user satisfaction.

• Web Product Strategy & Growth: Ensure a seamless cross-platform user experience for web products while actively identifying opportunities for product growth. Collaborate on the strategic development of web solutions that enhance customer value.

• Requirements Definition & Roadmap Management: Define detailed product requirements (PRDs, user stories, PBIs) and manage roadmaps, coordinating closely with stakeholders.

• Sprint & Release Facilitation: Lead sprint planning, reviews, and release management to ensure timely and effective product delivery.

• Benchmarking, Research & Continuous Improvement: Research best practices, analyze competitors, and use key success metrics to iteratively enhance products.

• Effective Communication & Stakeholder Engagement: Collaborate with cross-functional teams (support, engineering, product) to ensure alignment and support product development initiatives.

Required Experience:

• 2+ years of Product Management experience with a proven track record.

• Strong data proficiency: ability to analyze data, extract insights, and develop data-driven hypotheses.

• Hands-on experience with product metrics and using data to prioritize features.

• Experience in defining and managing product requirements and roadmaps.

• Excellent collaboration skills, working effectively with cross-functional teams.

Core Values:

• Collaboration: Partner closely with customer support teams and product groups within Welltech.

• Empathy: Understand and address customer support challenges with thoughtful, scalable solutions.

• Curiosity: Leverage data insights to continuously improve products and drive growth.

Advantageous Experience:

• Experience in customer support solutions.

• Experience in developing internal tools to enhance team efficiency and operations.

We offer a fair level of compensation that will be appropriate for your expertise and level.

Welltech is not only about great benefits but also about great culture. All our specialists are offered incredible opportunities for professional and career growth, flexible work environments, and the ability to suggest ideas and drive changes.

In our team, you'll find an opportunity to develop and implement your ideas, as well as to make the world a better place!