Offer summary
Qualifications:
Bachelor's in Computer Science or IT, 7-10 years in technical support leadership, Strong background in software and IT infrastructure, Experience in Market Success management, Proficient with support tools and technologies.
Key responsabilities:
- Lead Regional Directors and Support teams
- Oversee partner onboarding and relationship management
- Manage incidence response and service requests
- Drive continuous improvement in support quality
- Collaborate across departments for business goals