Offer summary
Qualifications:
High school diploma or equivalent, 2-5 years of customer support experience, Experience with phone support is required, Familiarity with Shopify and Gorgias is a plus, Fluency in English with minimal accent.
Key responsabilities:
- Support customers via multiple communication channels
- Resolve product or service problems effectively
- Maintain professionalism and empathy in interactions
- Document customer interactions in the database
- Collaborate with team to identify trends and improvements