Field Service Engineer

Field Service Engineer – Guildford

CRB Cunninghams are the market leader for the provision of cashless catering, identity management and payment systems to the UK state education sector, and we have been providing innovative software to this sector for the last 20 years. We are the only UK software provider to offer their own identity management, cashless catering, and online payment solutions, supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs, as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it.  

Working for CRB Cunninghams:  

• We are a growing, enthusiastic company that employs talented individuals with interesting backgrounds, this makes for a happy and co-operative working environment  

• Many of our employees are long serving which gives you the opportunity to learn extensively from colleagues with considerable experience  

• Our product range makes life easier for our customers, so they are enthusiastic and excited to work with us  

• We are a close team, and we try to share our success with our employees.  We have regular social functions and encourage teams to work together  

• As a business, we acknowledge the hard work carried out by our employees whilst also ensuring that there is a suitable work/life balance  

POSITION:   

Reporting to Engineering Supervisor, we are seeking to appoint a strong team player located in or around the Guildford area, to add to our excellent engineering team. As a Field Service Engineer, you will be responsible for carrying out repairs onsite at locations throughout the UK and therefore, you must be able to identify issues customers may be experiencing and resolve these issues to ensure complete customer satisfaction. You should also have knowledge and understanding of new developments and technologies.  

You will have the opportunity to learn the installation process and progress to becoming a lead engineer where you will be the main person responsible for implementing new/upgrading systems and making sure administrators are trained to the required standard. 

This is a fantastic company that offer ongoing training, career development and the chance to work with innovative epos and IT equipment.   

JOB RESPONSIBILITIES:  

As a Field Service Engineer, you will be required to: 

• Carry out service calls 

• Represent CRB Cunninghams to the best of your ability 

• Maintain the excellent working relationships CRB Cunninghams has with its clients 

• Understanding the requirement of the clients whilst carrying out repairs 

• Making sure you maintain your company vehicle weekly – Lights, Tyres & Fluids  

• Be flexible and prepared to take on additional tasks as and when required by other departments 

• Provide the Engineer supervisor with regular updates on progress, details of any other relevant issues, or further action to be taken  

• Be aware of Health and Safety requirements and ensure all procedures are observed for both your own and our client’s safety 

• Install and configure new systems 

JOB QUALIFICATIONS:  

• Basic IT knowledge – operating systems, IP configuration work  

• Basic software knowledge (back office and epos software)  

• Hold a full UK driving licence, which needs to be clean and valid.  

• Can complete all aspects of field service with multiple calls  

• Internal system prep and hardware repair work. 

• Understands what is required on an installation whilst working alongside a lead engineer to complete the implementation 

• Good Communication skills 

Your personal characteristics will include:  

• Work on your own and/or as part of a team  

• Ability to handle clients professionally and often under pressure  

• Good communications skills  

• Be self-motivated and have a willingness to learn  

• Flexibility to work additional hours as and when required  

• Be organised with good time keeping  

• Be responsive to customer needs/requests  

• Trustworthiness and discretion when handling confidential information  

• A smart appearance and professional manner