Field Application Engineer

Aethir is at the forefront of revolutionizing the Web3 ecosystem by pioneering cutting-edge solutions that drive the future of decentralized applications. Our mission is to create an inclusive and innovative environment where technology meets creativity, empowering individuals and organizations to thrive in the digital age. As we expand our global footprint, we seek talented and driven professionals to join our dynamic team and contribute to our vision of a decentralized world.

Job Overview: We are seeking a skilled and motivated Field Application Engineer to join our team. The successful candidate will provide technical support and expertise to our customers, ensuring they successfully integrate and utilize our products. This role involves a combination of technical support, customer interaction, and travel to various customer sites.

Key Responsibilities:

Technical Support:

• Provide pre-sales and post-sales technical support to customers, helping them understand product specifications and capabilities.
• Troubleshoot and resolve technical issues related to product integration and performance.

Customer Interaction:

• Work closely with customers to understand their technical requirements and provide solutions that meet their needs.
• Conduct product demonstrations and training sessions for customers and partners.

Product Integration:

• Assist customers with the integration of our products into their systems and applications.
• Collaborate with the engineering team to address any product-related issues or enhancements based on customer feedback.

Documentation and Reporting:

• Create and maintain technical documentation, including user manuals, application notes, and troubleshooting guides.
• Provide regular reports on customer interactions, technical issues, and product performance.

Travel:

• Travel to customer sites to provide on-site technical support, training, and product demonstrations.
• Participate in trade shows, conferences, and other industry events as needed.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
• 3+ years of experience in a technical support or field application engineering role.
• Strong knowledge of electronic components, systems, and software integration.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Ability to work independently and manage multiple customer projects simultaneously.
• Proficiency in relevant software tools and programming languages.
• Experience with overseas cloud platform integration, specifically with Ubitus and Tencent Cloud.

Benefits

• Thriving in a hypergrowth startup
• Endless career growth opportunities
• Global and local collaboration
• Innovative work environment with contributions to groundbreaking projects